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Returns & Exchange Policy

Domestic Orders

International Orders

Asia $4

Australia $9

UK and Europe £9 / EUR9

USA $15

Africa $15

Middle East $15

**You may need to pay customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country. So if you’d like more information, we recommend that you contact your local customs office. Customs can also delay the delivery of orders. Again, this is out of our hands.

How to track your order

Return/Exchange Policy

1. If you’re not satisfied with the garments you ordered, we offer you an exchange or full refund for unworn items. Where reasonable care hasn’t been taken with any items, we reserve the right to refund you in full, less any amounts due by way of compensation to either repair the goods or cover any loss.

2. Within 3 days of receipt, write an e-mail to us at mothermoods@hotmail.com stating your reasons for exchange/refund (for example; it doesn’t fit right, we sent you a wrong size/item/colour, the item is faulty, you’re disappointed with the quality, etc) We will respond within 24 hours.

3. If your request is qualified, we will reply asking that within 7 days of receipt, you send the goods you wish to exchange/return to our address which will be given to you at that stage.

4. You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.

5. Note:
Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them.

6. Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark. 

7. As long as any goods you send back to us are in their original condition, we will refund your purchase within 14 working days of receiving your package.